Privacy Policy
This Privacy Policy explains how EMSense South Africa (“we”, “us”, “our”) — a brand operated by The Regular Line, Blouberg, Cape Town, South Africa — collects, uses and protects your personal information when you visit or make a purchase at emsense-za.store. We are committed to handling your information responsibly and in line with the Protection of Personal Information Act (POPIA).
Information we collect
- Order & contact details you provide: name, email address, phone number, delivery address and payment confirmation (we never see or store your full card details — these are handled by our secure payment providers).
- Communications: messages you send us via email, our contact form or the survey on our articles.
- Usage data: information collected automatically through cookies and similar technologies (pages visited, device and browser type) to help the store work and to improve it.
How we use your information
- To process and deliver your orders and provide customer support.
- To send order and shipping updates.
- To send marketing emails and offers, where you have chosen to receive them (you can unsubscribe at any time).
- To operate, secure and improve our website.
- To meet our legal and regulatory obligations.
Sharing your information
We only share personal information with trusted third parties who help us run our business — for example our e-commerce platform (Shopify), payment providers, our order-fulfilment and shipping partners, and our email/marketing tools. These parties may only use your information to perform services for us, and we do not sell your personal information.
Cookies
Our site uses cookies to keep your cart working, remember your preferences, and understand how the site is used. You can control or disable cookies through your browser settings, though some features may not work correctly without them.
Data retention & security
We keep your personal information only for as long as necessary to fulfil the purposes described here or as required by law, and we apply reasonable technical and organisational measures to protect it.
Your rights under POPIA
You have the right to access the personal information we hold about you, to ask us to correct or delete it, and to object to certain processing (including direct marketing). To exercise any of these rights, email support@emsense-za.store.
Contact
Questions about your privacy or this policy? Contact us at support@emsense-za.store, or write to The Regular Line, Blouberg, Cape Town, South Africa.